FAQ

HeriBase’s documented free allowance is three identifications per day. After using them, you can watch ads for additional scans where available, or choose a subscription for unlimited identification; subscribing is optional.

If an ad is unavailable, check the allowance shown in your app and try again when free scans become available. Do not start a subscription trial unless you want its paid benefits and accept the renewal terms.

The allowance is recorded in our iPhone guide updated September 22, 2026. Check your current app for limits and ad availability, which may vary by account, platform and region.

Free access and plan benefits Subscription price and trial terms

The price shown in your app and store confirmation is the price to check before subscribing. Our documented iPhone offer shows US$39.99 per year after a three-day trial; it is an example, not a current quote for every account or region.

The displayed US$3.33 per month is an annual-plan equivalent, not monthly billing. This iPhone offer is recorded in our guide updated September 22, 2026. Confirm your billing period, trial eligibility and renewal terms; expert appraisal costs extra.

See the recorded offer and benefits Separate expert appraisal fees

A HeriBase subscription provides the benefits listed in your chosen plan. Human expert appraisal is a separate paid service reviewing the item and information you submit; it does not automatically include in-hand certification or guarantee a sale price.

Before ordering, check the expert’s specialty, fee, delivery terms and scope. Submit both sides, relevant close-ups and a specific question about identity, condition or value.

Expert fees and service scope

A subscription or trial offer invites you to activate paid benefits; seeing it alone does not mean you have been charged. Accepting a trial can lead to paid renewal under the displayed terms.

Before confirming, check the billing period, trial end and renewal price. To check an existing charge, use the provider and purchasing account shown on your receipt.

Check subscription pricing Cancel renewal

Cancel HeriBase with the provider that bills you. On iPhone, open Settings → your name → Subscriptions → HeriBase and select Cancel Subscription. On Google Play, open Payments & subscriptions → Subscriptions, select HeriBase and complete the cancellation prompts.

Use the purchasing account and check the resulting expiration or cancellation status. Removing the app is not a cancellation request. If the subscription is missing, check the account and provider on the receipt; requesting a refund is a separate step.

Apple cancellation instructions Google Play cancellation instructions Request a refund

Request a refund through the provider shown on your receipt. For an Apple-billed purchase, use Apple’s Report a Problem service and choose the relevant purchase. For Google Play billing, follow Google Play’s refund-request guidance. Eligibility depends on the purchase and applicable provider rules.

Cancellation and refunds are separate: cancel renewal if you no longer want the subscription. For a separately purchased expert service or marketplace order, check that order’s terms and contact support with its reference.

Apple refund requests Google Play refund help Cancel a subscription

If paid HeriBase access is missing, confirm the subscription is active in the store account used for payment, then select Restore on the app’s subscription screen. If access remains unavailable, contact support with the order reference, device and app version.

Restoring a purchase restores eligible payment access, not necessarily collection records or identification history. Check those separately before reinstalling.

Subscription and Restore screens Find identification history

In HeriBase, open Identify, choose Coin and photograph the front and back with the entire coin in focus. Compare the suggested result with your coin’s date, lettering, design and mint mark before saving it.

Use even lighting and a plain background. You can also choose existing photos with the gallery control. If the result differs from your coin, retake the photos or report the mismatch.

Step-by-step photo identification Help with an incorrect match

Yes. HeriBase can suggest a banknote identification from photos. Open Identify, choose Banknote and photograph both sides with all four edges visible, then compare the country, denomination, series and printed details with your note.

Check serial numbers and condition separately when researching value. A suggested match or rarity label does not authenticate a banknote or establish an error premium.

Banknote capture instructions Banknote identification and value guide Fancy serial number patterns

Photo identification suggests a coin type; it does not certify a variety, grade or authenticity. Reliability depends on readable dates, mint marks and design details. Any displayed value is a reference estimate, not a guaranteed selling price.

Our published comparison documents individual test results, including mismatches, rather than a universal accuracy percentage. Check the sample evidence and verify the details that could change your coin’s value.

See our documented identification tests How to research a coin’s value

If a HeriBase result does not match your coin or banknote, retake clear photos of both sides and compare the date, lettering and design. If the mismatch remains, send support the photos and result screenshot with the detail you believe is wrong.

You can correct a saved coin record using Edit on its detail page and then Update Collection. Editing your record does not authenticate the item or confirm the revised identification.

Correct a saved identification Send an identification problem

HeriBase may not recognize an item if the photo is blurred, important details are hidden or no suitable match is available. Try one item at a time, photograph both sides and keep the full edges visible.

If recognition still fails, contact support with those photos. Failure alone does not mean the item is rare or counterfeit; do not clean or alter it to improve recognition.

Photo capture instructions

No. A matching photo result in HeriBase does not prove that a coin is genuine. A replica, altered date or plated coin may resemble the catalog type, while important evidence may require examination in hand.

Use photographs to document both sides and the edge. If authenticity affects a purchase or sale, seek an appropriate specialist assessment; do not treat an app match or reference price as a certificate.

When to seek a professional appraisal Photo matching versus metal testing

No. A photo cannot confirm whether your particular coin is silver or gold. HeriBase can suggest an identification and show catalog composition where available; confirming the actual metal may require physical examination or testing.

Compare the identified issue’s specifications with your coin’s measured weight and dimensions. Color alone is insufficient: gold-colored dollars can contain no gold, and silver-colored coins can be clad.

Gold-colored dollars versus gold coins 1964 silver quarter identification When an in-hand appraisal helps

Pictures can help identify a coin’s type, date and mint mark, but cannot establish its value by resemblance alone. Match both sides and the exact issue, then compare condition and documented sales.

A similar portrait may hide a different variety, cleaned surface or altered date. A price beside a photograph may be an asking price, not a completed sale.

Estimate value step by step Recognize cleaned coins

Yes. HeriBase supports world-coin identification, including Asian coins. Photograph both sides so the script, date and small design details can be compared with the suggested result.

In our documented samples, HeriBase identified the 1964 Tokyo Olympics 1,000 yen but assigned the wrong added-Kansu-characters variety to a 1914 Yuan Shih-kai dollar. These two cases illustrate the need to verify varieties; they do not establish accuracy for all world coins.

Japan: 1964 Tokyo Olympics sample China: 1914 variety comparison

Identify a national park quarter by its reverse design, site name and date, then check its mint mark and finish. The America the Beautiful series ran from 2010 to 2021 and includes national parks and other national sites; the design alone does not establish a premium.

HeriBase can suggest a match from photos of both sides. For a newer quarter, compare the correct program and year rather than assuming every themed reverse is a national park issue.

2023 quarter designs 2025 quarter designs 2026 quarter designs

No. HeriBase photo identification requires the mobile app; this website does not accept coin-photo uploads for identification. Use the website for guides and support, and the app to photograph or upload your coin images.

Download HeriBase Use existing photos in the app

Choose a coin identification app by testing coins you can independently identify, then compare free limits, collection tools, export options and total cost. Check the date, mint mark and variety—not only whether the portrait looks similar.

Our app comparisons document limited samples and the offers recorded during testing. Review those results alongside the current store terms; they are not a universal accuracy ranking.

HeriBase, CoinSnap and Coinara comparison Coin identifier app tests

No. HeriBase is independent of Google. Appearing in Google Search or Google Play does not make it a Google product or imply Google endorsement.

About HeriBase

To estimate a coin’s value, identify its country, denomination, date, mint mark and variety, assess its condition, then compare recent completed sales of the same issue in a similar grade. Use several comparable records rather than the highest advertised price.

HeriBase can provide a suggested identification and available reference value. Keep guide estimates, asking prices and actual sales separate, and compare sale dates, currency and buyer’s fees on the same basis. An uncertain variety or authenticity question may require specialist examination.

Find U.S. coin value guides Understand coin grades What makes a coin valuable?

Start with a guide for your coin’s exact series and year, separating mint marks, regular strikes, Proofs and condition. Use dated PCGS or NGC guide estimates as a reference, then compare documented sales for matching coins; a guide quote is not a purchase offer.

Our guides below explain issue-specific differences and link their sources. For 1921 dollars, identify Morgan versus Peace first; for 1943 pennies, distinguish ordinary steel from a claimed copper error before applying prices.

1921 Morgan and Peace dollar values 1943 steel penny values 1964 silver quarter values Browse all coin guides

A penny is worth more than face value only when buyers pay a premium for that issue, variety or condition. Read its date and mint mark, identify the design and composition, then compare documented sales of similar examples.

An old date, unusual color or damage alone does not establish rarity. Separate a genuine mint error from wear or alteration before assigning an error premium.

Penny value checklist Lincoln wheat penny guide 1942 penny values 1982 penny varieties

A coin may be valuable because of scarce surviving supply, collector demand, a desirable variety or exceptional condition. Age and low mintage are clues, not proof of a premium; first confirm the exact issue and comparable sales.

Mintage counts coins originally produced, not survivors. Our 1909-S VDB example shows 484,000 in the app, matching the cited issue references; this confirms that displayed field, not the authenticity of a submitted coin.

Mintage and value explained

Coins with the same date can have different mint marks, varieties, grades or surface problems. Even an exact date-and-mint match can sell differently because of copper color, strike designations, collector demand and sale conditions.

Match the full issue, grade and designations before comparing prices. Our illustrated examples cover copper color, Full Bands and grading differences; a price gap is not automatically a fixed premium for one feature.

See illustrated condition comparisons

No. A photo-based app grade is a preliminary condition assessment, not a professional grading certificate. Wear, cleaning, contact marks and strike quality may need examination in hand.

When a small grade difference materially changes the price, compare professional grading standards and consider an independent grading service before buying or selling.

Coin grading scale Appraisal versus certification

Estimate a collection by identifying each coin, recording quantity and condition, and researching comparable sales before adding the values. HeriBase’s collection tools can organize these records; the total is not a guaranteed offer for the whole collection.

Allow for selling fees and differences between selling individually and as a group. Do not count unresolved identifications or duplicated records as confirmed value.

Organize your collection Export collection records

You can start using HeriBase without completing registration. Before changing devices or reinstalling, confirm your profile’s sign-in method and how to recover your collection and history; restoring a store purchase does not itself restore those records.

The illustrated iPhone sign-in flow supports Apple or Google sign-in. Return with the same provider and account, and contact support before removing the app if record recovery is unclear.

Sign-in and account instructions Export a copy of your collection

To find a previous identification in HeriBase, open the person icon on Home, then History. To find items you deliberately saved, open Collection in the bottom navigation. History and Collection are different lists.

If an item is missing, confirm the account and sign-in method before reinstalling. Record availability depends on your account and plan; contact support if the expected result is still absent.

History and saved records explained Recover paid access

Yes. The documented HeriBase iPhone workflow exports collection records by email: open the collection list, select the download icon, enter the recipient address and choose Export. Check your current plan first; the illustrated benefits screen restricts spreadsheet export to the annual plan.

Confirm the email address and check the delivered file contains the records you need. Exporting a file is not confirmation that all photos, history or account data can be restored on another device.

Collection export walkthrough Before changing devices

Request deletion through Delete Account in HeriBase profile settings, where available, or email contactus@heritcoin.com. Read the notice, save any records you need and resolve pending orders before following the confirmation steps.

After verification, applicable personal information is deleted or anonymized, subject to the retention exceptions in the Privacy Policy. Manage any store subscription separately with its billing provider; do not rely on account deletion to stop renewal.

Account deletion and retention terms Illustrated account settings Cancel subscription renewal

For help with an earlier account or purchase, send HeriBase support the app name and order reference shown in your original records, together with the sign-in method you used. These details help support locate the relevant account or transaction.

Contact HeriBase support

If a HeriBase feature stops working, check your connection, restart the app and look for an update. For camera or photo-access problems, also check the permissions in your device settings.

If the issue persists, send support the device model, operating system, app version, error message and steps that caused it. Confirm account access and record recovery before reinstalling.

Contact support

HeriBase’s Privacy Policy explains how account details, uploaded photos, collection records and device information may be collected and used. Uploaded images may be processed by HeriBase or service providers for recognition, storage and related features.

Read the policy for the applicable retention and sharing terms. Contact support if you want to ask about access, correction or deletion of your personal information.

Photos and uploaded content Data retention Request account deletion

Email contactus@heritcoin.com or use Contact Us in your HeriBase profile. Describe the issue and include your device, app version and relevant screenshots; add the order reference for a purchase problem.

For an identification error, include both sides of the coin or banknote and the result you received. Hide unrelated personal information, and do not send passwords or full payment-card details.

Email HeriBase support